Support

Contact us

Email us and we will reply within 2 business days. Please include your level, device model and, for purchases, the order or transaction ID from your store receipt. You can also tap Support in the game's Settings.

Progress and devices

How do I move my progress to a new phone?

On your old phone, open Settings and sign in with Google or Apple. On the new phone, install Word Drop and sign in with the same account. Your level, coins, styles and collection come with you.

I updated from the old version. Where is my progress?

The first time the new version opens, it carries over your level, coins and ad-free status automatically. If something is missing, email us with your device model and roughly what level you had reached.

Can I play offline?

Yes. Levels are built into the game. The leaderboard, cloud save, ads and purchases need a connection.

Purchases

I paid but did not receive my item.

Close and reopen the game with an internet connection; pending purchases are delivered on the next launch. If it still has not arrived, send us the order ID (Google Play, starts with GPA.) or the Apple receipt.

How do I restore Remove Ads?

Open Settings and tap Restore Purchases, signed in to the same Apple ID or Google account you used to buy it. Coin packs and bundles are consumable and cannot be restored.

How do I get a refund?

Refunds are handled by the stores. Use reportaproblem.apple.com for the App Store or Google Play's refund page.

Premium

Premium removes banner and full-screen ads and gives you 100 coins, 1 Hint and 1 Shuffle every day. It renews automatically each week, month or year.

How do I cancel?

• iPhone and iPad: Settings › your name › Subscriptions › Word Drop, or open your App Store subscriptions.
• Android: Google Play › profile icon › Payments & subscriptions › Subscriptions › Word Drop, or open Google Play subscriptions.

Deleting the game does not cancel a subscription.

Gameplay

How do I spell a word?

Drag across letters in a straight line, left to right or top to bottom. When you find a word, its tiles break and the letters above drop down, revealing new words.

I am stuck.

Use a Hint (100 coins) to reveal a word, or Shuffle (50 coins) to rebuild the board. If no moves are left, the game shuffles for free. Earn coins from daily rewards, gifts after levels and the Free Coins button on the Home screen.

How do I unlock new tile styles and themes?

Themes unlock as you reach new levels. Tile styles are sold for coins in the Style Shop, which you can open from the Shop or the Themes screen.

Delete your account

You can delete your Word Drop account and its data at any time.

In the game

1. Open Word Drop and tap the gear icon on the Home screen to open Settings.
2. Scroll to the bottom and tap Account Deletion.
3. Confirm with Delete.

By email

If you no longer have the game installed, email the address above with the subject "Delete my account", from the email you signed in with (or tell us your Apple private relay address). We will confirm and complete the deletion within 30 days.

What is deleted

• Your sign-in account, cloud save and leaderboard entry are deleted.
• Progress stored on the device is reset.
• Purchase records required for tax or accounting may be kept for the period the law requires. Crash and analytics data is not linked to your name and expires on its own schedule (see the Privacy Policy).

Deleting your account does not cancel a Premium subscription. Cancel it in your App Store or Google Play settings first.